FAQ's

We offer many alternatives for you to reach our CS. The Live Chat icon is always available at the bottom of the page. Alternatively you can directly send us an email via the contact us section to support@ritzslots.com

Your money is safe and we ensure to always transfer eventual winnings to you as long as they are legit. Please never share your account details with third parties, we are not responsible for situations where login details were stolen.

Creating an account is very simple, just hit the sign up button and fill in your details.

If you are finding difficulties or getting any unexpected errors please contact our Customer Support and we will guide you.

Please contact the customer support and we will help you.

You have a link to request a new password after clicking on the Login button. You will receive an email with the next steps to recover your password.

You can Self Exclude yourself under Account settings or request it via our Customer Support agents.

You can verify your account on the KYC section. Just upload a clear proof of identity and bank documentation on the referred section. The documents must be readable, valid and all four corners of the document must be visible. If nothing is wrong with the document provided the verification should be done real quick.

Depositing at Ritzslots is exclusively through cryptocurrency. Select the cryptocurrency deposit option in your account. Receive a unique wallet address for the cryptocurrency you want to deposit. Use your cryptocurrency wallet to send funds to the provided address. Wait for the transaction to confirm on the blockchain. Check your Ritzslots account for the deposited amount, which should appear shortly after confirmation.

Firstly you must verify your account. After that is done you just need to go to the withdrawal section, check the withdrawable amount and define the amount you want to be transferred to your account.

You can only have one withdrawal active. But you can cancel any withdrawal at any time and request a new one in case you wish to add some winnings on it!

Go to the Transactions menu and on the withdrawal summary you are given the possibility to revert any pending withdrawal.

Ritzslots currently does not charge you any fees in any transactions!

After submitting your deposit it can be automatic or up to 5min depending on the method used.

We aim to process your withdrawal within approximately 30 minutes. The time it takes for the funds to appear in your account depends on the processing speed of your wallet.

Your deposits can be rejected if the information uploaded does not match or is incorrect, if you deposit a smaller amount than the amount requested or if you use a duplicate payment slip.

The minimum deposit amount is $10 with a maximum of $10,000. For withdrawals, the minimum amount is $20, and the maximum limit depends on the promotional or free action used. Detailed instructions can be found in Section 5.2(d) of the Terms and Conditions.

Ritzslots is a whole world of entertainment. We have more then 3000 Slots, Table Games, Live Casino, Betgames or Bingo.

Casino and Live Casino : Please use the transactions History menu.

It will depend on the games you are playing. Most of the Casino, Live Casino, Bingo and Virtual Games will have instant settlement as soon as the result is known.

Your deposits can be rejected if the information uploaded does not match or is incorrect, if you deposit a smaller amount than the amount requested or if you use a duplicate payment slip.

There are different reasons for this to happen.

For Casino, Live Casino, Bingo and Virtual Games it can happen due to technical error, time runout or not enough funds just to name a few.

Currently we are offering $100 Free Chip for any new registration, no deposit required. To get this offer register through the respective banner on the site, or ask directly on our Customer Support after registration.

Go to your account settings. On deposit limits you will be able to configure those according to your preferences.

Go to your account settings. On the Self Exclusion menu you will be able to define the period of time that you wish to self exclude from the site.

You should respect the period defined.