Terms & Conditions

Welcome to Ritzslots, where the thrill of gaming knows no limits. Within these pages, you will discover the Terms of Service that govern your experience at Ritzslots. This, along with all associated rules and regulations, forms the binding agreement between you, the user of this website, and Ritzslots.

It's important to review this document carefully, as it serves as your guide, outlining the terms that govern your use of Ritzslots' services and website.

If anything is not clear, please contact us using the contact details below or customer support chat.

The Service is supplied by Ritzslots.

1. INTERPRETATION OF KEY TERMS

In the realm of Ritzslots, let's clarify the key terms that will guide your experience:

"Terms" shall be synonymous with the comprehensive Terms of Service.

When we mention the "Website," we are exclusively referring to Ritzslots online domain at www.ritzslots.com

The "Services" pertain to the array of offerings available on Ritzslots website.

Whenever we use "We" or "Ritzslots," we are directing your attention to the management of Ritzslots.

"You" or "Player" specifically identifies any individual who engages with the services provided by Ritzslots.

The term "Games" embodies the collection of casino games featured on the Ritzslots website.

Lastly, "Software" encompasses the gaming software provided by Ritzslots Casino for your enjoyment, accessible in both downloadable and non-downloadable formats.

2. WHO CAN USE THE CASINO SERVICES

In order to use the casino services, you must:

2.1. Be 18 years of age or older.
2.2. Reside in a country where online gambling is legally allowed. Moreover, it is the player's responsibility to check whether online gambling is legally allowed in their country of residence. For example, in case you reside in any of the following countries (including but not limited to the following list), you are not allowed to play for real wagers: Iran, Saudi Arabia, UAE, Yemen, Oman, Qatar, Bahrain, Iraq, Kuwait, Syria, Palestine, Jordan, Lebanon
2.3. Provide accurate User Account details to the casino.
2.4. Respect and abide by the rules of the casino.

The following individuals cannot use the casino services:

2.5. Any employee, consultant, licensee, distributor, media partner, promoter, retailer of the Casino, including members of their immediate families.
2.6. Any individual who plays on behalf of another individual is not allowed to play at the Casino.
2.7. Please note that the Casino reserves the right to limit access to Players for any reason that the Casino deems necessary.

3. ACKNOWLEDGMENT OF THE TERMS

3.1 Once you engage with Ritzslots, it will be considered that you have read, understood, and accepted the terms stated herein. Since the said terms may undergo occasional impromptu modifications, it is your responsibility to check for possible changes regularly, as we are obliged to post the changes in a timely manner.
3.2 This agreement between you and the Casino supersedes any prior written or verbal understandings, agreements, or commitments between the parties involved. No one individual involved in creating, producing, or delivering the Casino services has the authority to verbally alter, modify, or waive any provision of this agreement. As stated above once you engage with us, i.e., enter the Website, open a User Account with the Casino, use or reuse any such User Account, or accept any cash-in, you hereby agree to abide by all rules outlined in these Terms.
3.3 The Casino exclusively holds the title, ownership, and all intellectual property rights for the content, including but not limited to the encompassing images, photos, animations, video, audio, music, and text. It is forbidden to copy, redistribute, or publish any content or any portion thereof from the Ritzslots Website and Software.
3.4 . Following is a summary of what the general terms also entail:

    (a) Your contact: This agreement stipulates that you will take full responsibility for ensuring the accuracy and validity of the contact information you provide to Ritzslots. Maintaining up-to-date email addresses, phone numbers, and other pertinent details is necessary for effective communication.

    (b) The way we will communicate: You understand and accept that Ritzslots retains the right to deliver promotional content through various communication channels, including but not limited to SMS, Email, WhatsApp, Facebook, Instagram, Telegram, and any other available means of communication.

    (c) Your approval: We will consider that simply by engaging in activities on our platform you have given your approval to receive the above-mentioned promotional and transactional content via the said channels of communication. By “content” here we mean messages, notifications and updates concerning your account, our casino promotions, and/or other similar matters.

    (d) You can opt out: At any time, you can opt out if you no longer wish to receive any of the above-mentioned content. To unsubscribe, simply follow the instructions within each message you receive. In case you encounter difficulties, feel free to get in touch with our support agents through live chat.

    (e) Frequency and Availability of Promotions: Although we will do our best to communicate the promotional offers to you in timely manner, we cannot guarantee the availability of the specific promotions due to matters beyond our control, such as technical constraints, for example. Your understanding in this regard is greatly appreciate

4. YOUR ACCOUNT

4.1. Closing your user account is possible at any time under these circumstances:

    (a) Express the intention of closing the account by sending an email.

    (b) Once we have deactivated your account on your request, we will keep it deactivated for at least 72 hours before we are able to answer your potential request to activate it.

    (c) If at the time of closing the account, you have at least $ 50 balance left, we will refund it to you after we deduct the applicable sum.

4.2. Other User Account Terms:

    (a) Using your account is allowed only for private, non-professional and non-commercial purposes.

    (b) It is your responsibility to prevent third party users from using your account. Players are liable for any expenses or losses associated with the use of their User Account.

    (c) Should you act or attempt to act outside or against the terms stated herein, you will be considered the only liable party.

    (d) We reserve the right to close or lock your User Account at any time with no warning, and no explanation for doing so.

    (e) Should we establish that you have tried to cheat, or to defraud our software, or that you have shared untrue information about our operations, we may terminate your account. The same applies to cases when a player tries to unfairly exploit the promotion offered by us.

    (f) We may share with other casinos, banks, and other institutions the identities and email addresses of players who have taken defrauding actions.

5. YOUR DEPOSITS AND PAYOUTS

5.1. When depositing to your user account, the following terms apply:

    (a) The funds that you deposit must be legal.

    (b) You can play with your own funds exclusively.

    (c) Deposited funds cannot be charged back, meaning once placed bet is non-returnable.

    (d) We reserve the right to limit and/or refuse your wager without warning. In the event of any dispute regarding a wager or a winning, Casino’s decision shall be final and binding.

    (e) Due to the nature of cryptocurrency, we cannot set deposit limits. Nevertheless, in case you wish to take a break from gambling, let us know and we will assist.

    (f) The lower limit on all BTC transactions is set at 0.0003 BTC, but not below the value of $10. It means that all transactions below this sum will not be processed to your casino account. Furthermore, we cannot accept additional funds sent to the same address where you previously sent the amount lower than the above-mentioned acceptable limit, as two transactions do not complete one another and are treated as separate ones when meeting the lower limit. It is up to you as a Player to ensure never to deposit less than the $10 Bitcoin equivalent. If it happens, we reserve the right to treat this transaction as lost and non-recoverable transaction.

5.2. withdrawing from your user account, the following terms apply:

    (a) We can only pay you out to the same user account to which the deposit came from.

    (b) If you have used a free promotion and wish to make a withdrawal, we may only process it back with the most recent depositing method.

    (c) As a measure to fight money laundering, the casino can charge transaction fees not higher than 10% of the transaction amount in case you have deposited and withdrew without wagering the value of a deposit at least once. The casino decides on this after review and conclusion that there had been manipulation of a financial system.

    (d) You can request for and receive a maximum payout of $10,000 per day. In case you have any remaining balance, you would have to request another payout the next day. A maximum payout limit of $40,000 per week is also in effect.

    (e) You have the right to 1 instant payout per day (difference between 2 withdrawals needs to be at least 24hours)

    (f) One time wagering of a deposit is obligatory prior to withdrawing.

    (g) In case you wish to withdraw after using a non-deposit bonus, and you haven’t had a prior deposit history, we would require a $10 verification deposit.

    (h) Users may be restricted from withdrawing any amounts related to any deposit bonus if their account was created as part of the same household as other players. This policy is in place to prevent abuse of promotional offers and ensure fair play.

5.3. Other Deposit and Withdrawal Rules

    (a) For your protection, the Casino utilizes a range of active anti-fraud safety measures. All transactions are treated with strict confidentiality and are exclusively monitored to ensure your security. Any criminal activities or attempted criminal acts are automatically reported to the relevant authorities.

    (b) To safeguard both our interests and those of our financial processors, we retain the right to withhold payment of funds and report your actions to the relevant authorities and payment processor(s) for further investigation if we become aware of or suspect any manipulation involving a combination of deposits and withdrawals or any money laundering activity that constitutes fraud.

    (c) Any materials associated with the Casino will be rendered void without notice if you engage in or attempt to engage in any acts such as altering, mutilating, forging, tampering with, or otherwise modifying such materials. This includes actions undertaken by you or caused by you. Furthermore, any gaming activities or attempted gaming, as well as any claimed winnings occurring during or after such alteration, mutilation, forgery, tampering, or similar acts or attempts, will automatically and without notice be null and void.

    (d) Moreover, any form of fraud, whether it be actual or constructive, on your part or resulting from your actions, will automatically invalidate any transaction from its inception. Any purported winnings will not be considered genuine winnings.

6. BONUSES AND OTHER PROMOTIONAL OFFERS

6.1. Overall Bonus and Promotion Rules

By claiming any bonus at Ritzslots, including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, and free spins, you fully agree to the terms outlined herein.

    (a) Your identity as a player will be established through any possible combination of the following: Player name, mailing address, email, IP address, computer, telephone number, or any other required forms of identification. In cases where multiple participation is allowed, the Casino or its authorized representative retains the discretion to restrict the quantity of bonuses granted to any individual participant.

    (b) Only one promotion is allowed per Player at any given time, except when specified otherwise. Ritzslots promotions are restricted to a single instance for each Player, household, location, credit card number, and computing device, including shared ones like those in universities, fraternities, schools, public libraries, or workplaces, unless there is a prior arrangement with the Casino management.

    (c) In relation between General Bonus and Promotion rules on one hand and Specific Bonus and Promotion rules on the other, the latter rules will prevail.

    (d) Free bonuses are only accessible when there are no pending payout transactions linked to the Player’s account. Consecutive withdrawals from free bonuses is not allowed; there should be at least one deposit made between them.

    (e) Promotions cannot be merged, except when expressly indicated. Deposit bonuses serve solely for wagering and are not eligible for withdrawal. Bonus funds generated from deposits are not considered part of the deposit amount. It is not permissible to claim a bonus on any amount that has been reversed from a cash-in, meaning that reversing a cash-in to your casino balance will not be treated as a deposit.

    (f) Before you can redeem any coupon, your User Account balance must be less than $ 1.

    (g) To qualify for any complimentary promotion, a minimum deposit of $ 10 is required, unless stated otherwise in the promotion terms.

    (h) You are prohibited from initiating a fresh deposit, requesting a bonus, or availing a free promotion until you have fulfilled the wagering requirements associated with your existing deposit, bonus, or free promotion. Your balance must drop below $ 1 before you can make, claim, or redeem a new deposit, bonus, or free promotion.

    (i) Utilizing a previous User Account balance is not allowed to fulfil your wagering requirements.

If a withdrawal has been successfully processed from any of the Casino's Free Bonus Offers, any subsequent redemptions will be considered non-cashable unless a deposit is made between them. Furthermore, the free bonus may be terminated.

6.2. Withdrawing Funds After Using a Bonus

    (a) You cannot withdraw an amount lower than the bonus.

    (b) Upon requesting a withdrawal, irrespective of the number of deposits made, the initial bonus amount will be deducted from your balance or winnings.

    (c) The Casino retains the authority to withhold any excess amount over your initial deposit from your withdrawal if the bonus has been used for wagering on any restricted game.

6.3. Rules Applying to Bonus Hunting

    (a) The Casino uses bonuses to incentivize players but does not intend to provide free money to those categorized as "bonus hunters" or "bonus abusers." The Casino management will evaluate all player accounts and assign classifications based on the Bonus to Deposits ratio of each account. Once a player is designated as a "bonus hunter" or "bonus abuser," their access to future bonuses and promotions will be limited.

    (b) The Casino encourages players to engage in promotions but urges them to refrain from exploiting them. In cases where a player has a history of abusing promotions or engaging in fraudulent activities such as chargebacks at our casino, their account will face restrictions on future bonuses and promotions.

    (c) The Casino or its authorized agent retains the prerogative to periodically review transaction records and logs for various reasons. In the event of such a review uncovering that a Player, Players, or third parties are engaged in practices that the Casino or authorized agent, at their sole discretion, deem as abusive, they hold the right to invalidate the entitlement of such Player(s) to the promotion. They may also, at their discretion, restrict a Player(s)' eligibility to partake in promotions and limit the eligibility of specific groups or categories of Players for such promotions. Furthermore, they reserve the right to decline or withdraw bonuses for any reason, including instances of Player abuse. In cases of abuse, they also possess the authority to terminate the Player's membership and prevent future access to the Casino.

    (d) Additionally, the Casino or its authorized agent can modify, change, discontinue, or terminate a promotion at any time and for any reason, without prior notice to players. They will make reasonable efforts to provide advance notice, but this is not guaranteed. The Casino or its authorized agent shall not be held responsible for any damages that may arise from such modifications, alterations, discontinuations, or terminations of promotions, and any such liability will be the sole responsibility of the Players.

6.4. Bonus-Eligible Jurisdictions

In addition to provision stated in Clause 2 above:

    (a) Only players residing countries such as listed here can claim and withdraw the welcome bonuses, free money no deposit bonuses, or match bonuses: United States, Canada, New Zealand, Norway, Finland and Sweden.

    (b) Players from the following countries, for example are not allowed to redeem or withdraw welcome bonuses, free money no deposit bonuses, or match bonuses: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini (formerly Swaziland), Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast (Côte d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

    (c) Players residing in countries not explicitly mentioned herein become eligible to redeem and withdraw free money no deposit bonuses after successfully making their first deposit at the casino.

    (d) Casino bonuses cannot be utilized for playing in Tournaments, or any restricted game, unless specified otherwise.

    (e) In case of a dispute, the final decision will be made by the Casino.

6.5. Validity Of Bonus-Applying Terms

Once a bonus is claimed, its terms immediately take effect and remain valid until a new Fund Action (Deposit or Bonus) is processed to your account and the bonus is cleared from your balance. These Bonus Terms continue to apply even after meeting the wagering requirements and processing a withdrawal. Adding a deposit on top of your existing bonus balance does not negate the Bonus Terms. Violations of these terms while they are in effect may lead to the voiding of all winnings, as stipulated in the Terms & Conditions. These promotion terms cease to apply when a new fund action (deposit or bonus) is made, provided that the playable balance is below $ 1.00.

6.6. Betting Limits

    (a) Please note that all minimum deposit requirements are denominated in USD (United States Dollar). Before making your deposit, it is your responsibility to verify the minimum amount required in your currency equivalent by checking the cashier.

    (b) Furthermore, only one free promotion can be claimed between deposits that do not involve bonuses.

    (c) To ensure fair play and the sustainability of our promotional offers, players with a high bonus-to-deposit ratio may be temporarily excluded from receiving deposit bonuses. The exclusion is temporary and will be lifted once the player’s deposit activity aligns with the casino's fair play criteria.

6.7. Welcome Bonus on Sign-Up

    (a) To redeem a Welcome Bonus coupon, you need to verify your email address and it will be credited automatedly to your account.

    (b) If you have received a non-deposit bonus (free chips), you must wager as many time that it is required times the value of the free chip before making a withdrawal.

    (c) Only one free chip will be credited per individual, family, IP address, residential address, email address, credit card number, and computing device. This includes shared computers, such as those found in universities, fraternities, schools, public libraries, or workplaces.

    (d) If you have previously claimed any Welcome Bonus, you are not eligible for any subsequent Welcome Bonuses.

    (e) Before any withdrawal can be processed from the New Signup Bonus, a verification deposit of minimum $10 is required, and the player is obliged to withdraw it with the next withdrawal. If the verification deposit is not made within 7 days from the date the New Signup Bonus was received, all winnings and the bonus amount will be forfeited without prior notice.

6.8. Standard Deposit Coupon Rules

    (a) Each coupon code can only be used for one deposit. Multiple coupon codes cannot be applied to a single deposit. You can redeem each coupon code only once. Once a coupon is used, it cannot be redeemed again on subsequent attempts.

    (b) Every coupon code comes with an expiration date, and it's important to ensure that you use the coupon code before it expires. In general, coupons have a standard 7-day expiration period from the date they are redeemed, unless stated differently in the terms of a specific promotion.

    (c) To withdraw winnings generated from a deposit bonus, a player must wager both the deposit amount and the associated bonus amount required times. Please note that wagers made on restricted games are not counted towards this wagering requirement.

    (d) Additionally, once you have met your wagering requirements, any balance exceeding your maximum cashout limit will be automatically removed from your account. It's crucial to be aware of these limits and to adhere to them to avoid any issues with your withdrawals.

6.9. Standard Free Spin Coupon Rules

    (a) To be eligible for withdrawal, you must wager the value of the free spin winnings required times.

    (b) The maximum amount you can withdraw from free spins is $ 50, unless the promotion specifies otherwise.

    (c) Once you have fulfilled your wagering requirements, any balance exceeding your maximum cashout limit will be automatically deducted from your account. It's important to note and adhere to these limits to ensure a smooth withdrawal process.

6.10. Standard Cashback Bonus Rules

    (a) Your Account Balance must be below $1 before a Cashback can be processed.

    (b) Any balance in excess of the Maximum Withdrawal limit must be cleared from your Account Balance before a withdrawal can be processed.

    (c) Cashback can only be claimed on lost, bonus-free deposits.

    (d) Deposits lost before your last withdrawal are not eligible for a Cashback bonus.

    (e) Cashback can only be claimed on deposits lost in the last 7 days.

    (f) Contact the Casino to receive your cashback.

    (g) Withdrawn winnings made from Cashback, or any other Free Bonus, are not eligible for a new Cashback if re-deposited. The amount withdrawn must be covered before the Member Account is again eligible for Cashback.

    (h) Any amount used from a bonus-free deposit to enter a tournament (Buy-in, Add-on, or Re-Buy) will be deducted from the qualifying amount for cashback.

    (i) Weekly cashback is processed each Tuesday based on deposit minus withdrawals made during the previous week

    (j) Monthly cashback is processed on any day between the following periods: last day of the month.

7.0. Violation of Promotion Rules

    (a) For players who are excluded from promotions or money bonuses, if they happen to claim such a promotion or bonus and profit from it, the following procedures will be implemented:

    (b) The Casino's system will automatically block any attempts by excluded Players to participate in promotions or receive money bonuses. In cases where a player engages in cheating or attempts to manipulate the system, the following rule will be enforced:

    (c) The player involved will face immediate account suspension and forfeiture of all bonuses, winnings, and privileges associated with their account. Cheating may encompass activities such as using prohibited software, colluding with other players, exploiting technical vulnerabilities, or any other actions aimed at gaining an unfair advantage over the casino or other players. The casino reserves the right to take necessary measures to ensure fairness and integrity within its operations.

    (d) The casino retains the authority to suspend your account during an investigation if there are reasonable grounds to suspect your involvement in collusion, syndication, or fraud while using the casino platform, website, or systems. Additionally, we reserve the right to take various actions, including withholding all or part of your account balance, permanent account closure, and the recovery of any affected winnings, payouts, or bonuses resulting from the fraudulent activities. Fraudulent activities include but are not limited to the following:

  • Collusion:This refers to the coordinated efforts of two or more individuals to gain an unfair advantage over the software and other players. Collusion typically involves pooling funds to artificially boost the available bankroll, often through multiple bonus awards. This tactic aims to exploit the game engine design, increasing the likelihood of achieving a substantial winning slot payout, such as a bonus round. In this scheme, the winnings from such an event are usually directed to one of the colluding members, thus diminishing the winning potential for other players using the casino.
  • Syndication: We may become aware of your involvement as a member or participant in a syndicate, club, or group where players receive strategies for advantageous play. These strategies are designed to create scenarios with a positive expectation by taking advantage of promotional offers.
  • Exploitation of Software Flaws: This involves taking advantage of a fault, loophole, or error in our or any third-party software provided for the services outlined in this agreement. Please note that engaging in any of these activities can result in the suspension of your account and other appropriate actions to maintain the fairness and integrity of our operations.

    (e) We may take certain actions if:

  • We discover that you have been found guilty of fraudulent or collusive behaviour at another online gaming business, including activities like chargebacks, collusion, or criminal actions.
  • We find out that you have fraudulently charged back or denied any transfers, deposits, or purchases to your account.
  • You make use of automated play software such as 'bots,' or any simulation tools or systems designed to gain an unfair advantage over the casino.
  • In the event that a player engages in cheating or attempts to manipulate the system, the following rule will be enforced:
  • The player involved will face immediate account suspension and forfeiture of all bonuses, winnings, and privileges associated with their account. Cheating includes but is not limited to the use of prohibited software, collusion with other players, exploitation of technical vulnerabilities, or any other activity aimed at gaining an unfair advantage over the casino or other players. The casino reserves the right to take necessary measures to ensure fairness and integrity within its operations.

    (f) Additionally, as a player at this casino, you agree:

  • Not to collude or attempt to collude, nor intend to participate directly or indirectly in any collusion scheme involving the sharing of winnings among selected players, sharing of funds, or working together toward a mutual end goal while taking advantage of multiple acquisition incentive offers to the detriment of other players who are not involved in the collusion.
  • You will inform the casino if you suspect a player to be colluding or planning to collude with other players.
  • Not form part of a syndicate or group that engages in advantage play strategies.
  • We will conduct a comprehensive investigation in any situation where we suspect the presence of fraudulent activity, collusion, syndication, or any illegal actions. Furthermore, we reserve the right to disclose your identity and notify our business units, processing companies, electronic payment providers, or other financial institutions we engage with, regarding any suspicion of unlawful, fraudulent, or improper activity.

7. RULES APPLICABLE TO THE GAMES

The Casino's game server has undergone an examination by an independent User Accounting firm and has been confirmed to provide fair odds and comply with applicable laws and regulations.

The Casino has the sole discretion to modify, amend, or remove any Game from the Casino at any time. Additionally, the Casino may adjust prices, features, specifications, capabilities, functions, or other attributes of Services and/or Games

You acknowledge and accept all game results as received in the client application from the Casino's game server. You also fully acknowledge and agree that the outcome of the Games is determined by the Casino's random number generator software.

The Casino has the right to limit pending Games (games that have been abandoned without the required action from you) to one pending Game per Player.

The Casino reserves the right to terminate any pending Games that have been inactive for 30 days without any action taken by you

8. HOW WE HANDLE YOUR DATA

8.1. During your Account registration, you will be required to provide specific personal data, including but not limited to your first and last name, home address, email address, and phone number.
8.2. We assure you that we will not sell, give away, or otherwise share your personal information with any third party. Your personal data will only be disclosed when mandated by any Governing Authority and/or under any legal provision contained in the Governing Law.
8.3. Your personal identity and details will be kept confidential, and we will never disclose wagering information on behalf of any player.
8.4. All email and other communication or correspondence between you and the Casino will be treated as private and will not be distributed or published on Internet forums.
8.5. Being a crypto casino, we do not require KYC or any verification documents for depositing users. All features, including withdrawals are available to depositors. We require players who would like to withdraw from a no deposit bonus (free chip or a free spin) to submit a government issued photo ID card when requesting the withdrawal. In some rare cases, if our system flags a user because of similarities with other player accounts, we reserve the right to request certain document copies to verify your identity. The required documents may include either a few or all of:

    (a) The front and back of your driver's license or any other official government-issued photographic identification.

    (b) A utility bill (e.g., gas, electricity, water, or telephone) with your name and the address you have registered with us.

    (c) Selfie holding your ID, driver's license, or passport.

    (d) Letter of the credit card issuing bank or Statement of the used card.

    (e) The front and back of the card (either debit or credit one) which you used when making a deposit at the Casino.

    (f) Selfie holding your card.

We reserve the right to request information about you from your registered financial institution if required by higher instances.

9. YOUR COMPLAINTS

If you have any complaints, please follow the steps stated herein and the casino will make its best efforts to resolve all complaints. Contact our support team 24/7 via:

Email at support@ritzslots.com Email our management at management@ritzslots.com Use the live chat feature on the Website.

10. OF LIABILITY:

10.1. The Casino is not responsible in any way for malfunctions related to hardware (either yours or the Casino's), network, telephone lines, systems, or Internet malfunctions.
10.2. In cases where the gaming computer hardware or the gaming server fails to properly implement the rules of a Game, the random number generator, or fails to create a proper User Account for play, or if a human error occurs by the Casino, its suppliers, or any other party involved in the creation, production, or delivery of the Casino, the Casino will not be held liable for any winnings resulting from these errors. Any winnings obtained due to such errors will be forfeited. In case of disputes regarding wagers or winnings, the decision of the Casino will be considered final and binding.
10.3. You agree to indemnify and hold harmless the Casino, its software provider (Real Time Gaming), their respective licensees, distributors, parent companies, subsidiaries, affiliates, and all of their officers and directors, as well as advertising, promotion, or other agencies, media partners, and any other involved parties, from any legal suits, demands, causes of action, claims, liabilities, costs, expenses (including reasonable legal fees), damages, fines, penalties, fees, or any other charges that may arise from the use or re-use of any or all of the following: the Website, the Games, gaming with or through the Casino, or receipt of winnings from the Casino.